Penverse — Privacy Policy
1. Who we are #
Penverse is developed and operated by Penverse / [Developer Name]. If you have questions about this Privacy Policy, please contact us at support@penverse.example.
2. Information we collect #
We collect information to provide and improve the Service. Types of information we collect include:
2.1 Information you provide
Account details: email address, display name (if you register an account).
Profile data: preferences, language, enrolled courses or bookmarked books.
Payment & subscription data: when you subscribe to daily vocab or editorials, we collect billing details necessary to process payments (usually handled by our payment processor; see "Third-party services").
Support & communications: messages you send to support, feedback you provide, survey responses.
2.2 Usage information (automatic)
Device & technical data: device model, OS version, app version, unique device identifiers (as permitted), and crash logs.
Analytics: how you use the app (pages/screens visited, features used, session length) to help us improve the product.
Cookies & local storage: small data stored on the device to remember preferences and optimize performance.
2.3 Content
Any content you create, upload, or store in Penverse (notes, highlights, bookmarks) will be stored and processed to provide the app features. If you delete content from your account, we will remove it subject to our retention policy (see Data retention).
3. How we use your information #
We use information to:
- Operate and provide the app features (deliver books, sync progress, enable reading and practice).
- Manage subscriptions and process payments.
- Send transactional messages such as payment receipts, account notices, and important updates.
- Send optional marketing communications if you opt in (promotions, new features).
- Analyze and improve our app (analytics, crash reports, A/B testing).
- Comply with legal obligations and to protect our rights.
4. Subscriptions, payments & trials #
Penverse offers subscription services (e.g., daily vocab, editorials). Payments are processed through third-party payment processors (for example, Google Play Billing for Android). We do not store full payment card numbers on our servers — billing is handled by the payment processor.
Auto-renewal: Subscriptions typically auto-renew through your app store account. You can manage or cancel subscriptions through your Google Play account settings. Refunds are handled according to the store's policies.
5. Testing and user-provided content #
If you participate in internal, closed, or open testing tracks via Google Play, data generated from testing (logs, crash reports, feedback) may be collected to improve the app. We treat test feedback the same as other feedback and use it to make product decisions.
7. Analytics & advertising #
We may use analytics services (e.g., Firebase Analytics, Google Analytics) to measure app usage and performance. These services may collect device identifiers and usage data. We do not display personalized third-party advertising that requires sensitive profile building without explicit consent.
8. Push notifications & communications #
Penverse uses push notifications to deliver important updates and optional reminders (for subscriptions such as daily vocab). You can opt out of non-essential notifications from your device settings.
9. Security #
We use reasonable administrative, technical, and physical measures to protect your data. However, no method of transmission or storage is 100% secure — if you suspect a data breach, contact us immediately at penlinktechnologies@gmail.com.
10. Data retention #
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will remove or anonymize personal data within a reasonable timeframe, except for data we must retain for legal or legitimate business reasons.
11. Your rights #
Depending on your jurisdiction, you may have rights such as accessing your personal data, requesting correction or deletion, restricting processing, and data portability. To exercise these rights, contact us at penlinktechnologies@gmail.com.
12. Children #
Penverse is not specifically intended for children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information, contact us and we will delete it.
13. International transfers #
Information collected may be stored and processed in countries different from your own. We will take steps required by law to protect your data when transferring it internationally.
14. Links to other sites #
Our app may contain links to third-party sites and services. We are not responsible for their privacy practices. Please check the privacy policies of any third-party sites you visit.
15. Changes to this policy #
We may update this Privacy Policy from time to time. If we make material changes, we will notify users through the app or via email. The "Last updated" date at the top will be revised accordingly.
16. Contact us #
For questions, requests, or to exercise your rights, please contact us at:
Email: penlinktechnologies@gmail.com
Address: Kanpur, Uttar Pradesh, India
Note: This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Consult a qualified attorney to ensure compliance with applicable laws (for example, GDPR or CCPA).